How to Set a Return Policy

Establishing a clear return policy is crucial for managing client expectations and protecting your business. Here’s a step-by-step guide to set or update your return policy on Sofia Health:

1. Visit sofiahealth.com and log in with your credentials.
2. From the main menu, select "Manage Products."
3. Locate the product for which you want to set or update the return policy and click "Edit" to modify an existing product. To set a policy for a new product, click "Add Product."
4. Scroll down to the "Description" field within the product details section. Enter your return policy, including details on the conditions for returns, timeframes, and any restocking fees. For example:
   • "Returns are accepted within 30 days of purchase. Products must be in their original condition and packaging. A restocking fee of 10% may apply. Refunds do not include shipping fees."
5. Below the description, find the FAQ section and click to expand. Add relevant questions and answers about your return policy to address common concerns. For example:
   • Q: Can I return a product if I changed my mind?
     • A: Yes, returns are accepted within 30 days of purchase. Please ensure the product is in its original condition. A restocking fee may apply.
6. Click "Save Product" to apply your changes and update the return policy on your product listing.

By following these steps, you can clearly communicate your return policy to clients, helping to manage their expectations and ensuring a smoother process for both you and your customers.