Experiencing trouble adding photos to your product or service on Sofia Health can be frustrating. Here are some common issues and troubleshooting tips to help resolve the problem:
File Size:
- Image Limits: Sofia Health typically allows images up to 10 MB in size. Confirm the maximum file size allowed.
- Reduce File Size: If your image is too large, use a free online tool or photo editing software to resize it like Canva.
File Format:
- Supported Formats: Ensure your images are in supported formats like JPEG, PNG, or GIF. Confirm the file type and, if necessary, convert it to a supported format.
- Rename and Re-upload: If the format is correct, try renaming the file and uploading it again. Avoid using special characters or symbols in the file name.
Internet Connection:
- Stable Connection: Ensure you have a strong, stable internet connection. A weak signal can disrupt the upload process. Try uploading from a location with better connectivity.
Browser Issues:
- Clear Cache and Cookies: Outdated cache or cookies can affect file uploads. Clear your browser’s cache and cookies, then attempt the upload again.
- Try a Different Browser: If clearing the cache doesn’t work, try using a different web browser to upload your photos.
Sofia Health Maintenance:
- Temporary Glitches: Occasionally, platform maintenance can impact functionalities like image uploads. Check Sofia Health’s status page or social media for any maintenance updates.
If these solutions don’t resolve the issue, reach out to Sofia Health's customer support for further assistance. They can offer specific guidance and address any technical problems on their end.