Sofia Health Support

Sofia Prime Watching OnDemand classes on Sofia Health is straightforward and user-friendly. Follow these steps to start enjoying your favorite wellness content at your convenience. Go to the Sofia...

If you’re hearing the class but the screen is black, follow these steps: Refresh the Page or AppRefresh the page or restart the app to fix temporary issues. Check Video SettingsEnsure your video s...

If you're having trouble joining classes, here are a few common issues and how to resolve them: Check Your Internet ConnectionMake sure you have a stable internet connection. Poor connectivity can...

At Sofia Health, we strive to make sure you have seamless access to your scheduled classes. Each time a class is scheduled, you should receive an email confirmation with a link to your virtual clas...

To view the class description and video for a class on our site, follow these steps: Sofia Prime:  Go to Prime Video Library.  Browse and select the class you're interested in. Click the Play vide...

Discovering Classes on the Sofia Prime is easy. Follow the steps below to find and learn more about the class types and levels. Sofia Prime Go to the Sofia Prime website. Select 'Classes' from the...

To find classes taught by a specific instructor, follow these steps: Sofia Prime Go to the Sofia Prime website. Click on the "Classes" tab in the header. Select the filter icon in the calendar men...

After your class, you can leave feedback through the Zoom Survey provided at the end of the session. If you prefer to share your thoughts directly, feel free to email us at hello@sofiahealth.com.  ...

If you're experiencing issues that were recently resolved, try these steps: Restart your device to refresh the system. Close and reopen the Sofia Health app. Update the app to ensure you're using ...

If you're having trouble with the Sofia Health app, follow these steps to troubleshoot: Check your connection: Ensure your device is connected to a stable Wi-Fi network or has a strong mobile data...