Sofia Health Support

If you’re hearing the class but the screen is black, follow these steps: Refresh the Page or AppRefresh the page or restart the app to fix temporary issues. Check Video SettingsEnsure your video s...

If you're having trouble joining classes, here are a few common issues and how to resolve them: Check Your Internet ConnectionMake sure you have a stable internet connection. Poor connectivity can...

At Sofia Health, we strive to make sure you have seamless access to your scheduled classes. Each time a class is scheduled, you should receive an email confirmation with a link to your virtual clas...

It's important to keep track of the classes you've signed up for to ensure you stay on top of your wellness routine. Sofia Health makes it easy to view and manage your registered classes. Here’s ho...

If you find yourself disconnected during a class, don’t worry—here’s how you can get back on track: Check Your Internet Connection: Ensure your internet is stable. Refresh the page or switch to a ...

Keeping track of your wellness classes is easy.. Here’s a quick guide to help you access and manage your class schedule effortlessly. Sofia Prime Go to the Sofia Prime website. Select 'Classes' fr...

At Sofia Health, we ensure you have easy access to your scheduled classes. Each time a class is scheduled, you will receive an email confirmation with a link to your virtual class. Follow these sim...

We know that plans can change, so we’ve made canceling a class simple and hassle-free. Rest assured, canceling a class won’t incur any fees. Sofia Prime Go to the Sofia Prime website. Once on the ...

At Sofia Health, creating a secure and supportive environment for all members is a top priority. We ask participants to keep their cameras on during live classes to maintain class integrity and pro...

Sofia Prime:  Once your account has been processed you'll be able to sign up for classes.  Go to the Sofia Prime website. Select 'Classes.' Choose the date you want to attend class. From the avail...