If your account has been suspended on Sofia Health, don't worry. Follow the steps below to get back on track.
To request reinstatement of your suspended account, follow these steps:
- Start by reviewing any emails or notifications from Sofia Health regarding your account suspension. These will help you understand the reason for the suspension.
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Write an email to support@sofiahealth.com with the subject line "Reinstatement Request for Suspended Account” with the following information:
- Your full name
- Username
- Email address associated with your Sofia Health account
- A clear explanation addressing the suspension, along with any supporting documents or evidence that may help your case.
- In the email, explain the circumstances surrounding your suspension and provide the necessary details and evidence.
What Happens Next?
Once you submit your request, our support team will promptly review it. You may be contacted for additional information as we work to resolve the situation. You'll receive a notification about the outcome as soon as possible.