Keeping your customers informed about their order status is crucial. If you're a provider on Sofia Health and need to add tracking information to an order, follow these steps to ensure your customers receive timely updates.
How to Add Tracking Information
- Go to sofiahealth.com and log in with your email and password.
- Once logged in, navigate to the top menu and click on "Customer Orders."
- Locate the specific order for which you want to add tracking information. Click on the order to open the details.
- Enter the carrier name and tracking number in the designated fields. If the order is for a digital product, you only need to add the carrier details.
- After entering the tracking details, click "Save" to update the order.
Note: Sofia Health will automatically send an email notification to the customer with the updated tracking information once you’ve saved the details.
By following these steps, you ensure that your customers are kept informed about their order's progress, enhancing their overall experience with Sofia Health. If you need further assistance or encounter any issues, please reach out to Sofia Health Support.
