Keeping your customers updated on their orders is essential for excellent service. Follow these steps to send a message to your customer about their delivery:
- Start by logging in to your Sofia Health account.
- From the top menu, navigate to the "Manage Orders" section.
- Find the specific order you want to send a message about.
- Next to the order, click on the message icon to open the communication window.
- Write your message to the customer, providing any necessary details about their delivery.
- Once you’ve composed your message, click "Send" to communicate directly with your customer.
Keeping your customers informed helps build trust and ensures a positive experience.
