If your Sofia Health calendar isn’t syncing properly with Google Calendar, there may be a few reasons causing the issue. Here are some common troubleshooting steps to ensure your calendar syncs correctly:
- Permission Issues: Make sure you've granted the necessary permissions to allow Sofia Health to view and edit events on your Google Calendar. To resolve this, go back to your calendar settings and check that you’ve selected the option to "View and edit events on all your calendars."
- Account Selection: Ensure you’ve selected the correct Google account during the syncing process. If you have multiple Google accounts, you may have connected the wrong one. You can revisit the sync settings and confirm the correct account is selected.
- Update Your Master Schedule: After syncing, make sure to update your master schedule in Sofia Health. If this step is missed, your real-time availability might not reflect correctly in the calendar.
- Sync Delay: Occasionally, there may be a short delay in syncing changes across calendars. Wait a few minutes and check again to see if the updates appear.
If you’ve checked all of the above and your calendar is still not syncing, please reach out to our support team for further assistance.
For more detailed instructions, you can visit our article: How to Sync Your Sofia Health Calendar.
