Keeping your customers updated on their orders, including refunds, is essential for excellent service. When you send a refund message, it appears in the customer's order section, ensuring transparency and easy access to important updates.
Steps to Send a Refund Message:
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Log in to your Sofia Health account.
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Navigate to the "Manage Orders" section from the top menu.
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Locate the specific order related to the refund.
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Click on the message icon next to the order to open the communication window.
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Compose your message, providing the necessary details regarding the refund.
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Click "Send" to ensure the customer receives the update.
Keeping your customers informed builds trust and ensures a smooth experience with your service. If you need further assistance, feel free to contact support.
