Congratulations on making a sale! Here’s a guide on what to do next, with steps tailored for digital products and physical products:
You’ll receive an email confirming the sale. To review the order details and ensure everything is correct, follow these steps:
- Go to sofiahealth.com and sign in to your account.
- From the top menu, click on "Customer Orders."
- Locate the order you want to review and check the details.
Preparing the Item
- For Digital Products (E-Books and Guides): Ensure that the digital files are correctly formatted, free of errors, and uploaded to the platform.
- For Physical Products: Verify your stock and ensure that the items are properly packaged for shipping.
Delivery Process
- For Digital Products: Ensure the client receives the download link and can access the files without any issues. To provide the link, you can conveniently message the client directly. See the instructions below for how to message a client.
- For Physical Products: Pack the items securely and ship them promptly. Update the order status to “shipped” and provide tracking information.
To enter the shipping information for your order, follow these steps:
- Visit sofiahealth.com and sign in to your account.
- Click on "Customer Orders" in the top menu.
- Find the order you want to update and click on "Add Shipping Information."
- Enter the carrier details and tracking number.
Note: For digital products you will need to follow this process too.
Customer Communication
Send a thank-you message to the customer, confirming the order and offering any necessary support. Encourage the customer to leave a review to help build your reputation on the platform.
To send a message to the customer, follow these steps:
- Visit sofiahealth.com and sign in to your account.
- Click on "Customer Orders" in the top menu.
- Find the order you want to address. Next to the shopper's name, click the message icon.
- Enter the subject and content of your message.
- Click "Send."
Post-Sale Support
Be prepared to assist the customer with any issues they might encounter, such as download problems for digital products or shipping delays for physical products. Handle any return or refund requests promptly and professionally, adhering to your stated policies.
Pro Tips
- Use reliable shipping methods and provide tracking information to customers.
- Maintain detailed records of all transactions for easy reference and inventory management.
- Regularly check and update your inventory to avoid stockouts.
- Prioritize excellent customer service.
By following these steps, you ensure a smooth experience for your customers and maintain a high standard for your business.