Messaging providers on Sofia is easy and convenient, whether you need to inquire about an order, discuss a booked appointment, or learn more about a service. Follow the steps below to send a message in different scenarios:
1. Messaging a Provider You Are Booked With
To reach out to a provider about an upcoming or past appointment, use the following steps:
- Access Sofia by logging in with your account.
- Find and click on your profile icon at the top right.
- From the dropdown menu, click on "My Appointments."
- Find the appointment with the provider you want to message and click on the message icon next to it.
- Enter your message in the designated text box.
- Click the "Send" button to send your message to the provider.
2. Messaging a Provider to Learn More About a Service
If you have questions about a service or product and want to message the provider directly, follow these steps:
- Start by logging into your Sofia account.
- Browse through the services or products available. When you find the one you’re interested in, click on the provider's name to open their profile.
- On the left side of the provider’s profile, below their profile picture and name, you will see a message icon. Click on it.
- Write your inquiry or message in the provided text box.
- After completing your message, click "Send" to communicate with the provider.
By following these steps, you can easily get in touch with providers on Sofia for any inquiries or discussions related to your orders, appointments, or services.
