How to Cancel a Session on Sofia Health

Canceling a session on Sofia Health involves submitting a cancellation request to the provider. Follow these steps:

1. Log in to your account at sofiahealth.com
2. In the upper-right corner, click on the Profile icon.
3. From the dropdown menu, select My Appointments.
4. On the right side of the screen, locate the session you want to cancel.
5. Click on the Cancel Appointment button at the top of the session details.
6. A prompt will appear asking, "Are you sure you want to request cancellation for this appointment?"
7. Confirm your request by clicking Yes. This will notify the provider of your request.
8. Message the provider to inform them about your cancellation request. Refer to the article: How to Message Your Provider for guidance.
9. Wait for the provider to process and approve your cancellation request.

Refund Information

If your cancellation request is approved and the provider’s cancellation policy allows for a refund, it will be issued to the credit or debit card used for booking. Refunds may take 5–7 business days to appear in your account, depending on your bank’s processing times.