If you need to return or exchange an item on Sofia Health, you must contact the provider directly before the item is shipped. Here’s how:
- Message the Provider
To request a return or exchange, message the provider with your order number and details. Ensure you reach out before the provider ships the item. For instructions on messaging providers, see this article.
Note: Please review the provider’s return and exchange policies, as they may vary.
Once you’ve contacted the provider, they will assist you with the next steps.
