If you need to address an issue or ask a question about an order you’ve placed, contacting the provider directly through Sofia Health is a straightforward process. Here’s how to do it:
- Log into your Sofia Health account.
- Locate and click on your profile icon, usually found in the top right corner.
- A dropdown menu will appear after clicking the profile icon. Click on "My Orders."
- Find the specific order for the provider you want to message. Once located, click on the message icon next to the order.
- Type your message in the provided text box.
- Once your message is complete, click the "Send" button to deliver it to the provider.
Addressing concerns or questions about your order through Sofia Health ensures that your issues are handled efficiently. For additional help or information, feel free to reach out to our support team.