Responding to customer messages quickly is essential for maintaining good communication and building trust. Here's how you can reply to customer messages on Sofia Health:
- Email Notification
Whenever you receive a new message from a customer, you'll get an email notification. In this email, you’ll find a link to the message. Simply click on it to open the conversation and reply directly from your Sofia Health account. - Access the Message Directly
Alternatively, you can log into your Sofia Health account and navigate to the "Messages" section in the top menu. Once there, you'll be able to see the conversation thread and reply to your customer.
Responding quickly to your messages ensures that your customers stay informed and feel valued. If you need further assistance with messages, feel free to check out more helpful articles in our Help Center.
