Setting up a no-show or cancellation policy helps manage client expectations and protects your time. Here’s how to add or update your policy on Sofia Health:
- Sign in to your Sofia Health account at sofiahealth.com.
- Tap "Manage Services" from the main menu.
- Choose the service or product you want to update.
- Scroll down to Section 4: "Additional Info."
- In the "Description" field, enter the details of your no-show or cancellation policy.
- Below the description, expand the FAQ section and add the top questions and answers related to your service, cancellation, or refund policy. For example:
- Q: Can I cancel my session?
A: Yes, you can cancel your session. However, refunds will not include the 2.9% payment processing fee. Cancellations within 24 hours of the session will only be refunded 50%.
- Click "Save Service" to apply the changes.
By following these steps, you can ensure your no-show/cancellation policy is clearly communicated to clients, helping to avoid confusion and protecting your schedule.