Issuing a refund on Sofia Health is a simple process. Follow these steps to cancel an appointment and process a refund:
- Visit sofiahealth.com and log in with your credentials.
- Click on "Calendar" from the top menu.
- On the right side of the calendar page, find the appointment you want to cancel and refund. Click on the appointment.
- A popup window will appear showing the details of the appointment, including the price paid, Stripe fee, net profit, and a field for the refund amount.
- Enter the amount you wish to refund in the "Refund Amount for client" field.
- Click "Yes" to proceed with the cancellation and refund.
- After the process, you will see a confirmation message stating that the refund has been issued to the client.
This process ensures that your client receives their refund promptly. If you need additional help, please contact Sofia Health Support.