Sofia Prime: Why Was My Account Canceled Unexpectedly

If your Sofia Prime or VeteransFirst account was unexpectedly canceled, we understand how concerning this can be and are here to help.

Common Reasons for Unexpected Cancellation:

1. Payment Issues: If there was a problem processing your last payment, your account may have been automatically canceled. Ensure that your payment information is up-to-date.
2. Subscription Expiry: Your subscription may have reached its expiry date without renewal. Check your renewal settings to ensure continued access.
3. Policy Violations: Accounts may be canceled if there were violations of our terms of service. Review the terms to ensure compliance.

Steps to Resolve the Issue:

1. Check Your Email: Look for any notifications from Sofia Health regarding the cancellation, including possible reasons and next steps.
2. Update Payment Information: If payment issues caused the cancellation, update your payment details and try reactivating your account.
3. Contact Support: If you’re unsure why your account was canceled or need assistance, please reach out to us.
   1. Email: support@sofiahealth.com
   2. Support Ticket: Submit a ticket

We’re committed to resolving this issue quickly so you can continue enjoying the benefits of your membership. If you have any further questions or concerns, don’t hesitate to contact us.