If you notice unrecognized or unauthorized charges from Sofia Health on your account, follow these steps to address the issue:
- Check the Charges: Look at your bank statement for details about the charge. Make sure it matches any recent activity or subscriptions.
- Review Your Account: Log in to your Sofia Health account and check your recent transactions and subscription details.
- Verify Shared Accounts: If you share your account or payment method, ask others if they made any purchases or subscriptions.
- Contact Support: If you still don’t recognize the charge, contact our support team. Provide details about the charge, including the amount and date.
- Update Security: Change your account password and review your security settings to prevent further issues.
- Monitor Accounts: Keep an eye on your bank and Sofia Health accounts for any additional unexpected charges.
If you continue to experience issues, please contact our support team by submitting a ticket here.
