Sofia Prime: Why Am I Not Receiving Class Links

At Sofia Health, we strive to make sure you have seamless access to your scheduled classes. Each time a class is scheduled, you should receive an email confirmation with a link to your virtual class. If you’re not receiving these class links, here’s how to troubleshoot the issue.

• Update Your Email Address:

1. Go to the Sofia Prime website.
2. Select 'Classes' from the main menu.
3. Log in to your account.
4. Click on the 'My Account' button.
5. In the pop-up window, select 'Account Info'.
6. Click 'Edit Account Info'.
7. In the new window, click 'Edit' next to your email.
8. Enter your new email address.
9. Click 'Save' to update your information.

• Check Spam/Junk Folder:

1. Look for any emails from Sofia Health in your spam/junk folder.
2. Mark these emails as "Not Spam" or move them to your inbox.

• Resend the Class Link:

1. If you still haven’t received your class link, you can request it to be resent by contacting our support team here.