If you're having trouble joining classes, here are a few common issues and how to resolve them:
- Check Your Internet Connection
Make sure you have a stable internet connection. Poor connectivity can prevent you from joining a class. Try restarting your router or connecting to a different network. - Verify Your Account Status
Ensure your account is active and in good standing. If your account is on hold, you won’t be able to access classes. Review any notifications or account messages for further details. - Confirm Your Class Enrollment
Double-check that you’re enrolled in the class you’re trying to join. If you haven’t registered for the class, you won’t have access. You can verify your enrollment status in your account under 'My Classes.' - Ensure You’re Using the Correct Platform
Some classes might be hosted on specific platforms (like Zoom or a specific app). Make sure you’re using the correct platform and have the necessary app or software installed. - Try Joining from a Different Device
If you’re unable to join a class on your current device, try using another device like a smartphone, tablet, or computer. This can help identify if the issue is device-specific. - Contact Support for Assistance
If you've tried all the above steps and still can't join your class, please reach out to our support team by submitting a request here.