Top Questions for Your FAQ

Creating a helpful FAQ section can provide your clients with the answers they need quickly and reduce the number of inquiries you receive. Here are some of the top questions you can include in your FAQ section to ensure your clients have all the information they need:

1. How do I book a service?
   • Provide clear instructions on how clients can schedule their appointments with you, including any necessary steps or requirements.
2. Can I reschedule or cancel my appointment?
   • Outline your cancellation and rescheduling policies, including how clients can make changes to their bookings.
3. What should I expect during my session?
   • Describe what a typical session involves, including any preparation clients need to do and what they can expect during the session.
4. How do I pay for services or products?
   • Explain the available payment methods and how clients can pay for their services, products, or packages.
5. Do you offer online sessions?
   • Clarify whether you offer virtual appointments and the platforms you use for online sessions (e.g., Zoom, Skype).
6. Are there any discounts or promotions available?
   • Let clients know if you offer any discounts, packages, or promotional deals and how they can access them.
7. How do I contact you if I have questions?
   • Provide details on how clients can reach you for any further questions, whether through email, phone, or messaging through the platform.
8. Do I need any special equipment for my session?
   • Inform clients if they need any specific items, such as a yoga mat, weights, or a computer with a camera for virtual sessions.
9. What is your refund policy?
   • Explain your refund or return policy, including any conditions under which a refund may be offered.
10. How do I change my account information?
    • Guide clients on how to update their personal details, payment information, or schedule preferences in their Sofia Health profile.

By including these essential questions in your FAQ, you provide a convenient resource for clients to get the answers they need quickly, improving their overall experience with your services.