If you're seeing a "Sign Up" message when you try to sign in to your Sofia Prime account, here are some common reasons and how to fix them:
- Wrong Login Details: You might be using the wrong username or password. Double-check your login information and ensure that Caps Lock is off.
- Account Not Activated: Your account might not be activated yet. Look for an activation email from Mindbody. If you didn't receive one, check your spam/junk folder.
- Account Not Registered: The email or username you're using might not be registered. Make sure you're using the correct information. You may need to sign up or contact support.
- Temporary Technical Issue: There could be a temporary problem with the Sofia Prime website. Try clearing your browser’s cache and cookies, or use a different browser.
Account Issues: Your account might be locked or disabled. Contact us for support here.
