If you haven’t received the reset password email, follow these steps:
- Confirm Your Email Address: Verify that the email address associated with your account is correct.
- Check Spam/Junk Folders: Look for the email in your spam or junk folders. The subject line should be "Set a New Password," and the email address is admin@mindbodyonline.com.
- Add to Contacts: Add ‘admin@mindbodyonline.com’ to your contacts or safe list to ensure future emails are delivered.
Tips:
- Check category tabs like Social or Promotions, where emails might be sorted automatically.
- Ensure your inbox isn’t full, as this can prevent new emails from arriving.
- Review any email filters or rules that might be redirecting the email to other folders.
Still Having Trouble? If you’ve followed these steps and still haven’t received the email, please contact Sofia Support. We’re here to help!