If you’re having trouble signing in to your Sofia Prime account, here are some common issues and how to fix them:
- Incorrect Email or Password: Make sure you are entering the correct email and password. Double-check for any typos, and ensure Caps Lock is off.
- Forgot Your Password? If you’ve forgotten your password, see how to reset your password in this article.
- Account Not Activated: If you’ve recently signed up, your account may not be activated yet. Look for an activation email from Sofia Prime and follow the instructions. If you can’t find the email, check your spam/junk folder.
- Account Locked: If your account is locked due to multiple failed login attempts, reach out to Sofia Prime support to unlock it.
- Browser Issues: Clear your browser’s cache and cookies, or try signing in using a different browser or device.
- Technical Problems: There may be a temporary issue with the Sofia Prime website. If that’s the case, please try again later.
If you still can't sign in, contact our support team for further assistance.