If you need to make a change to an order you’ve placed on Sofia Health, whether it’s modifying the details of a product purchase, here’s a step-by-step guide to help you through the process.
1. Review Your Order
Before making any changes, it’s important to review your order details to understand what modifications are possible.
- Visit sofiahealth.com and log in to your account.
- Click on your profile icon in the upper right corner
- Select My Orders from the dropdown menu. This will show you a list of your recent orders.
2. Determine What Changes Are Allowed
The ability to make changes to your order depends on several factors, such as the provider's policies, the type of order, and the current status of the order.
Note: Check the specific product’s page or the provider’s policies to see what changes are allowed.
3. Contact the Provider
To request a change, it’s best to contact the provider directly as soon as possible.
- Message the Provider:
- Go to My Orders and find the specific order you want to change.
- Click on the message icon next to the order to contact the provider.
- Clearly explain what changes you’d like to make and provide any necessary details, such as order number and specifics of the change.
- Wait for Confirmation: After sending your request, wait for the provider to confirm whether the change can be made. They may need to check their policies or availability before confirming.
4. Check for Additional Costs
Depending on the nature of the change, there may be additional costs or refunds involved. The provider will inform you of any price differences or refund procedures.
- Payment Adjustments: If there’s a price difference, be prepared to pay any additional amount or receive a partial refund, as applicable.
5. Keep Records of Changes
To ensure everything is handled smoothly, keep a record of all communications and confirmations regarding the changes to your order. This includes emails, messages with the provider, and any updates to your order status.
6. Contact Sofia Health Support for Further Assistance
If you encounter any issues or need further help with making changes to your order, don’t hesitate to reach out to Sofia Health Support.
- Email Support: Send an email to support@sofiahealth.com with your order details and the changes you want to make.
- Phone Support: Call the support team at 833-697-6342 for immediate assistance.
By following these steps, you can efficiently make the necessary changes to your order on Sofia Health, ensuring that your purchase or booking meets your needs.
