If you need to cancel an order on Sofia Health, you must contact the provider directly before the order status is changed to "shipped."
Here's how to proceed:
- Message the Provider
Reach out to the provider as soon as possible to request the cancellation. For details on how to message providers, check out this article. - Include Order Details
In your message, provide the order details, including the order number, to help the provider process the cancellation quickly.
Note: Please be aware of the provider's cancellation and refund policies before requesting a cancellation, as these can vary by provider.
The provider will handle your request if the order hasn’t been shipped yet.