When you purchase a digital item on Sofia Health, the process to access your download is straightforward.
When Will I Receive My Made-to-Order Digital Item?
The delivery time for made-to-order digital items depends on the provider. You should coordinate with the provider directly through Sofia Health’s messaging system to establish the completion time for your order.
To check the status of your made-to-order digital item, go to the “My Orders” section of your Sofia Health account. See how in this article.
Here’s how you can download your digital item:
Step 1: Look for Communication from the Provider
After purchasing a digital item, the provider may contact you with instructions on how to download your item. This communication typically arrives via the email associated with your Sofia Health account or through the platform's messaging system.
Step 2: Download the Item
Follow the instructions provided by the provider to download your digital item. This might involve clicking a download link or accessing a file-sharing service.
Step 3: Message the Provider if Needed
If you haven’t received any communication from the provider, you can reach out to them directly. Here’s how:
- Go to Sofia Health and sign in.
- Click on your profile icon in the upper right corner and select "My Orders" from the dropdown menu.
- Locate the order for the digital item you purchased.
- Click the message icon next to the order and send a message to the provider asking for details on how to download your item.
If you continue to experience issues, please contact Sofia Health Support for further assistance.
By following these steps, you can ensure that you receive your digital item without any issues. Sofia Health is committed to providing a seamless experience, and messaging the provider is an easy way to get the help you need if there’s any delay in accessing your digital purchase.